Returns & Exchanges
At Dreame, we want you to be completely satisfied with your home technology. If you are not happy with your purchase, you can return your item in its original condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Pack Your Item
Carefully place the product in its original packaging, ensuring all accessories, manuals, and protective materials are included.
Ship It Back
Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing